Shipping policy
Shipping Policy
At Doublex, we are committed to providing a smooth and reliable delivery experience for every order.
1. Shipping & Delivery
We currently offer delivery across India.
Shipping costs are included in the product price displayed on our website, so customers do not need to pay a separate shipping charge at checkout.
2. Delivery Time
Once your order has been dispatched, it is generally delivered within 7–8 business days.
Delivery times are estimated and may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
3. Order Processing
Orders are processed after successful order confirmation. Processing and dispatch times may vary depending on product availability and order volume.
Once your order has been dispatched, tracking information may be provided when available.
4. Delivery Information
Customers are responsible for providing accurate and complete delivery details, including their name, address, phone number, and other required information.
Doublex is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
5. Delayed or Failed Delivery
While we work to deliver every order within the estimated timeframe, unforeseen courier or logistical delays may occasionally occur.
If you experience a significant delivery issue, please contact us with your order details and we will assist you.
6. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.
Please keep the original packaging and provide clear photographs and an unboxing video when submitting your claim.
Eligible claims will be handled according to our Return & Replacement Policy.
7. Contact Us
For any shipping-related questions or concerns, please contact us using the contact information provided on our website.
Thank you for choosing Doublex.