Refund policy

At Doublex, we carefully inspect every product before shipping. Returns or replacements are accepted only in the following cases:

The product received is damaged.

The wrong product has been delivered.

Customers must contact us within 24 hours of delivery to request a replacement. Requests made after 24 hours may not be accepted.

For damaged or wrong products, customers must provide clear photos and an unboxing video as proof.

We do not offer refunds. If the request is approved, we will provide a replacement product.

Products that are not damaged or incorrectly delivered are not eligible for return or replacement.

Important: Please record an unboxing video while opening your package, as it may be required to verify a damage or wrong-product claim.